JSV Clinic
At JSV Clinic, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book a consultation, or engage with our health programs.
By using our website or services, or by providing your information, you agree to this Privacy Policy. If you do not agree, please avoid using our website or sharing your information.
We only collect information necessary to offer you personalized healthcare and wellness support. This includes:
Basic Information:
Health-Related Information:
This helps us provide the right care and advice tailored to your needs.
Note: We never ask for irrelevant personal data. Any health information shared is strictly for guiding your healing journey.
We may collect your information in the following ways:
Personal Information:
Only details you voluntarily provide, such as your name, contact details, or health concerns.
Non-Personal Information:
General website usage data like browser type, device info, or pages visited — used to improve your website experience.
Cookies:
Our website may use cookies to enhance your experience. You can disable cookies in your browser settings, but certain features may not work properly without them.
We do not store your health information on the website unless it's necessary for providing you with continuous care.
We use your information only for:
We do not sell, trade, or misuse your personal information. We may share your information only with:
Your health information stays confidential within JSV Clinic. We never use your information for automated decisions or profiling unrelated to your care.
At JSV Clinic, we believe in giving you complete control over your information and how you engage with us.
a. You Choose What You Share
You always have the option to decide what information you provide to us — whether it's during a consultation, through our website forms, or while booking a session. However, please note that certain information, like your contact details or health history, may be necessary for us to provide proper care and personalized recommendations.
b. You Control Our Communication
We respect your preferences when it comes to communication. You can choose how you'd like to hear from us — whether it's updates about your consultations, wellness tips, or new offerings. You can also opt-out of promotional messages anytime. However, there may be important service-related updates (like appointment reminders or legal updates) that we may still need to send.
c. You Can Manage Cookies
Our website may use cookies to enhance your experience. You can always choose to disable or reject cookies through your browser settings. Please note, some features of the website may not work as intended if cookies are turned off, but your access to essential health services remains unaffected.
We believe your health information belongs to you, and you have full control over it. At JSV Clinic, we respect your rights and are here to help you exercise them.
Depending on where you live, you may have certain rights over your personal information under local data protection laws. Regardless, we extend the following rights to all our clients:
a. Right to Access Your Information
You have the right to ask us for details of the personal information we hold about you, including the health information you've shared during consultations or through our forms.
b. Right to Correction
If you believe any information we hold about you is incorrect, incomplete, or outdated, you can request that we correct or update it.
c. Right to Be Forgotten (Data Restriction)
In certain situations, you have the right to restrict how your personal information is used or shared.
d. Right to Erasure (Data Deletion)
You can ask us to delete your personal information from our records. Please note, this means we won't be able to retain your consultation history or offer personalized recommendations moving forward.
We take all reasonable steps to protect your personal and health information from unauthorized access, misuse, alteration, or destruction.
We share your information only under the following situations:
a. With Our Trusted Team and Partners
Your information may be shared with our team members, contractors, or carefully selected partners — but only if:
b. Legal and Safety Requirements
We may also share your information to comply with legal obligations, such as:
Where permitted by law, we will make reasonable efforts to notify you before we share your information in response to such a request.
From time to time, our website may contain links to websites or services provided by trusted partners, suppliers, or other third parties.
Please note, we do not control the content or practices of these external websites. Their content may change regularly, and they may have their own privacy policies and terms of use.
If you choose to visit these websites, please be aware that your interaction is governed by the terms and policies of those websites, not by JSV Clinic.
We encourage you to read the privacy policies of any third-party websites you visit.
Your personal information, including any health-related details you share with us, may be stored, processed, and transferred to secure servers located in India, specifically with trusted service providers like Amazon Web Services (AWS).
In some cases, your information may also be stored or processed in other countries, depending on the location of our technology partners or service providers.
Please note: Different countries have different privacy laws, which may be less strict than those in your home country. In certain cases, your information may be accessed by government authorities, regulatory bodies, or other parties as required by the laws of those countries.
If you are accessing our website or services from outside India — including from the USA, EU, EEA, or UK — your information will be transferred to India for storage and processing.
By using our website or sharing your information with us, you agree to this transfer, storage, and processing arrangement.
We will retain your personal information for as long as needed to fulfil the purposes described in this policy — including providing services to you and meeting legal or business requirements.
Please note, we may not always be able to delete content that you've publicly shared on our website, such as comments, feedback, or other information you've voluntarily made visible. However, in such cases, we will anonymize your personal details so that you cannot be identified in connection with that information.
We will never share anonymized or aggregated information in a way that could reveal your identity.
Accessing, Updating, or Deleting Your Information
If you wish to access, correct, or delete any personal information we hold about you, you can do so by using the options provided on our website. You can also write to us at the contact details mentioned in the 'Grievances' section below, and we will assist you.
We may update or make changes to this Privacy Policy from time to time. When we do, we will update the 'Last Updated' date at the top of this page.
We encourage you to visit our website regularly to stay informed about any updates or changes to this policy. Unless we say otherwise, the latest version of this Privacy Policy applies to all information we have about you.
If you have any questions about this Privacy Policy, wish to exercise your rights, or have any concerns or grievances regarding your privacy, please feel free to reach out to us.
You can contact us at:
If you are based in India, you may have certain rights regarding your personal information under the upcoming Personal Data Protection Bill (PDPB), once it becomes law.
If you wish to exercise any of these rights, you can do so by using the available options on our website. You can also contact us as explained in the 'Grievances' section, and we will do our best to assist you as per the law.
Here are your rights:
a. Right to Confirmation and Access
You have the right to ask us for confirmation about whether we hold your personal information, along with access to that information and related details.
b. Right to Correction
If you believe any of the personal information we hold about you is incorrect or incomplete, you can request that we update or correct it.
c. Right to Data Portability
Under certain conditions, you can ask us to transfer the personal information you provided to another organization or directly to you.
d. Right to Be Forgotten (Restriction of Disclosure)
In some situations, you can ask us to restrict or prevent the continued disclosure of your personal information.
e. Right to Erasure (Data Deletion)
You can request that we delete your personal information from our records. Please note, doing so will also result in the permanent deletion of your account with us, and the information cannot be retrieved afterward (except as specifically mentioned in this policy).
If you live in the UK, EU, or EEA, you have certain rights under the UK and EU General Data Protection Regulation (GDPR) regarding your personal information.
If you wish to exercise any of these rights, please write to us using the details provided in the 'Grievances' section, and we will address your request as required by the applicable laws.
Your Rights:
a. Right to Access Your Personal Information
You have the right to ask if we hold personal information about you and, if we do, to access that information.
b. Right to Rectification
We aim to keep your personal information accurate, up-to-date, and complete. If you believe the information we hold is incorrect or incomplete, please let us know, and we will update it.
c. Right to Erasure (Right to Be Forgotten)
In certain situations, you can request that we delete your personal information from our records.
d. Right to Object to Processing
You have the right to object to the way we process your personal information under specific conditions.
e. Right to Restrict Processing
Under certain circumstances, you can ask us to restrict how we process your personal information.
f. Right to Data Portability
You can request that we transfer your personal information to another organization or directly to you, under certain conditions.
g. Right to Make a Complaint to a Supervisory Authority
If you believe we have not handled your personal information properly in line with GDPR requirements, you can:
You can find a full list here: https://edpb.europa.eu/about-edpb/board/members_en
h. Right to Not Be Subject to Automated Decision-Making, Including Profiling
You have the right to not be subject to decisions based solely on automated processing, including profiling, if such decisions have legal or similarly significant effects on you.
If you live in California, you may have certain rights under the California Consumer Privacy Act (CCPA). We respect these rights and want you to know how to exercise them.
Your Rights Under the CCPA:
As a California resident, you have the right to:
a. Access Your Personal Information
You can ask to see what personal information we hold about you.
b. Know What We Collect
You have the right to know what personal information we collect from you before it is collected.
c. Opt In or Out of Marketing and Similar Activities
You can choose to opt in or out of marketing communications, analytics, or other similar activities.
d. Equal Service Without Discrimination
We will never deny you services, charge different prices, or treat you unfairly if you choose to exercise your privacy rights.
e. Request Deletion of Your Personal Information
You can request that we delete your personal information from our records, subject to legal exceptions.
We may collect the following categories of personal information from you:
We use this information as explained in the 'How We Use and Share the Information Collected' section of this policy.
Personal Information Collected:
In the past year, we have collected the categories of personal information listed above from you or our trusted payment processors.
Why We Collect It:
We collect this information to:
Personal Information Sold:
We do not sell your personal information.
Personal Information Disclosed for Business Purposes:
We have shared personal information with trusted third parties like:
Request to Know
You can request details about:
Our response will cover the 12 months before we received your verifiable request.
Request to Delete
You can ask us to delete your personal information. We will also instruct our service providers to do the same, unless a legal exemption applies.
Email:
You can send a request to us at the email provided in the 'Grievances' section.
By Post:
You can also submit a request via mail to the address listed in our Terms of Use or website.
If requesting deletion, we may give you the choice to delete some or all of your personal information, with the option to delete all being more prominent.
We are required to verify your identity before acting on your request. To do this, we may ask you to provide information like your name, email address, and phone number, which we will match with our records.
Note:
You may authorize someone to submit requests on your behalf. We may ask for:
If your requests are excessive or clearly unfounded (e.g., repetitive requests), we may charge a reasonable fee or refuse to act, explaining why.
We will never discriminate against you for exercising your rights under the CCPA. We do not offer financial incentives or price differences based on your privacy choices.